In the Ozarks, we are not limited to using mail order or shopping online for many things.  We can find supplies that we need, for the most part, nearby in our neighborhood.  I brought a shopping habit with me from more remote areas that I frequently indulge anyway.  My experience with these companies’ customer service has linked my loyalty to them and is hard to shake. 

Now, as the entertainment world is giving lots of awards, I would like to announce a few businesses with whom I have worked in the past few days and experienced Customer Service well beyond the expectations that I should have day by day.

 

For over 20 years, I have used Quill as an office supply resource.  The service is quick.  Their supply is ample and the prices right.  There is a regular perk that sets  me off as a ‘talker’ for word of mouth marketing for Quill.  When I order from this company, with few justifiable exceptions, and spend $45, there is no added shipping.  No charge for almost overnight delivery. I am quite aware that Quill isn’t the only company who could be eligible for my Award, but customer loyalty for steady pricing and availability has built in a connection that I seldom shop anywhere else.

 

This week I have had to make two small orders.  The products were on my doorstep the next day.  For one, I had some questions.  The lady on the other end of the line patiently took time to check with the tech department and even try to contact the distributor to see if the product in the package had the aspects I was looking for.  She said she completely understood what I wanted, although, neither of us had a common name for the container.   She committed that if the container truly was not part of the package, Quill would search for a resource where I could order containers separately.   All of this was after 5pm, CST.  There had been a long enough day, but that just didn’t hinder the staff at Quill in looking for a solution to my query.

 

I don’t work for Quill, I just work them!  Often and well.  QUILL, I am pleased to award you the Bar JD Customer Service Award for Office Supplies.  Thank you.